How can we help? Find answers to all of your Sigue App related questions below.
“The limits on the amount of money you can send depend on several different requirements, including:
| Sending limits are calculated based on several factors such as your transaction history, how the money will be received (cash pickup, deposit or delivery), partner and country restrictions. You can send up to*: 2,999.00 USD in as single transaction, including fees*. 24-hour limit: 2,999.00 USD, including fees*. 30-day limit: 6,000 USD, including fees*. 90-day limit: 25,000 USD, including fees* when/if we increase limits and if applicable 180-day limit: 50,000 USD, including fees* when/if we increase limits and if applicable 365-day limit: 75,000 USD, including fees* when/if we increase limits and if applicable *You may be required to provide additional information to complete your transaction and help ensure a secure money transfer experience while meeting Federal and State regulatory requirements. **AZ and New Mexico have a single transaction and 24-hour limit of 500.00 USD Depending on the amount you want to send, you will be prompted to provide more information about yourself, your recipient, or the current transaction. All information collected will be secured, kept confidential and is only used for verification and compliance purposes. Sigue App reserves the right to decline requests for increased send limits. |
Download the app through the Google Play Store or App Store and then register in our Sigue App by providing the following information: full name, street address and zip code, text-enabled mobile telephone number, and email address.
After creating a Sigue App account, you won’t have to re-enter your information. To access your account from the Sigue App, just login with your email address and the password that you selected.
Not a problem! Find the “forgot password” option in the login screen. You will receive a text message with a 4-digit code to reset your password.
No, but you will need to provide recipient’s full name and city when you initiate the transfer. To collect the money, the recipient will need to show Government-issued valid photo ID & transaction confirmation number.
Not a problem! To change user information of the Recipient, Click on Settings > Account > About You, find the (i) button to the top right of the “History For -” screen to access the ‘Recipient Details’ screen to edit.
To update your account information, in the footer menu click on Profile, and you will now be in the ‘Edit Profile’ screen.
To edit your Profile (name, mobile phone number, email, address, password or language):
To change your Debit Card information:
To edit your Login/Security options:
To change your Password:
To change your Language:
Exchange rates will always be displayed to verify amount in local currency and before completing a transaction.
As soon as you open the app, you can calculate exactly how much money your recipient will receive, based on the daily exchange rate. Simply select your country from the dropdown menu and then enter the desired sending amount to see instantly how your dollar will be converted. You will have a chance to review the exchange rate again before confirming your transfer.
Login to your Sigue App account using your email address and password, and create a transfer in three easy steps:
After you login to the app, go to the footer menu and click “History.”
You’ll see a list of recent recipients. Click on the desired transaction, and your receipt will be displayed on the screen.
For some transactions, you will need to upload a valid picture ID** and provide your date of birth, occupation, source of funds, and relationship to recipient, identification type, legal identification number and country issuer. If you fail to provide this information when requested, we may reject your transaction.
** Guidelines for Capturing the Perfect Photo for ID Validation Purposes
We accept the following US Government IDs for Senders: Border Crossing Card, State ID, Country Specific, Unique ID Document, Driver License, Foreign Passport, Work Permit, Resident Alien Card, US Military ID, and US Passport.
No. You will only be asked once for additional information.
We offer the following two receiving options:
Bank deposit: You’ll need to enter the recipient’s bank account information and we deposit the funds directly into his or her account.
Cash pick up: The recipient will need to show the confirmation number and an official ID at the pick-up location. The confirmation number will be displayed on your transaction receipt.
Recipient will collect their transfer in the local currency. There are countries where recipient can collect transfer in both local currency and USD (Czech Republic, Estonia, Georgia, Israel, Kazakhstan, Kyrgyzstan, Latvia, Romania, Tajikistan, Uzbekistan). *
* Ecuador, El Salvador, Haiti, Moldova, Nicaragua, Panama, Russia uses USD as their currency.
The recipient will be able to pick up the transfer at any payer branch that is selected in the state where the recipient lives.*
*restrictions apply in some cases statewide, other cases nationwide.
If you have a complaint about this service, please contact Sigue®’s Customer Service at 1-877-754-9777. You may also contact the Consumer Financial Protection Bureau or the appropriate governmental agency for your state. All contact information appears on your receipt.
Please call us at 1-877-754-9777 to cancel a transaction. A transaction can be cancelled only if it has not yet been paid.
No, you cannot cancel the transfer if it has already been paid to the recipient by cash or deposited to their bank account.
If you think there was an error or you want to report a problem, please call us at 1-877-754-9777.
When you cancel a transfer, a member of our team will review your request. If the cancellation is applied, we will notify you. Refunds for transfers paid by debit card will be credited back to the debit card used to fund the transfer within 3 business days. If you experience any issues with your refund, please contact us at 1-877-754-9777.
Scammers may pretend to be a friend, grandparent, child, or other family member in need of emergency cash for food, travel, medical care, or legal help. Always verify before sending emergency money.
If an offer for goods or services claims that a money transfer is the only way to pay, be cautious — it may be a scam.
For more, visit Sigue®’s Fraud Awareness guidelines at: Consumer Fraud Awareness https://scamprevention.info/
Sigue App does not sell any consumer information. The only time we share your information with third parties is when necessary to effect, administer, or enforce a transaction that you authorized or as otherwise authorized or required by law.
If you didn’t find the answer you were looking for, remember you can call us at any time at + 1-877-754-9777.
LEGAL NOTICE
Transfer Fees and Exchange Rates on transactions may vary based on the amount of the transaction, the destination, the time and date that it is sent. Other restrictions may apply. There is no charge from Sigue® for downloading the Sigue App, but message and data rates may apply. Sigue App is a service of Sigue® Corporation, a licensed money transmitter.
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