How can we help? Find answers to all of your Sigue related questions below.
Find below our business hours by Toll Free Number:
1-800-385-3316
English/Spanish/Portuguese: 4:00 am to 9:30 pm PST
1-888-356-2026
English/Tagalog: 5:00 am to 7:00 pm PST
1-866-465-2001 International Customer Service
English/Spanish: Service available 24 hrs.
French: 5:00 am to 2:00 pm PST
1-877-744-8385
English/Vietnamese: 8:00 am to 5:00 pm PST
1-877-808-9938
English: 5:00 am to 9:00 pm PST
Chinese: 7:30 am to 4:30 pm PST
Visit your nearest Sigue® Location, contact Customer Service, or call us toll free, from the US at 1-800-385-3316, or from Mexico at 01-800-025-7445
For Philippines, Vietnamese, Chinese and International Customer Service queries you can also send an email to CallCenter.US@sigue.com and/or CustomerService@sigue.com with a 24 hrs. coverage.
Sigue® charges a competitively priced Transfer Fee for each money transfer the amount of the fee varies based on the amount of the transaction, the destination, and the time and date that the transaction is sent. For more information call from the US at 1-800-385-3316.
Sigue® does not charge any other fees. Sigue® does, however, keep any difference between the exchange rate that we receive and the exchange rate that we provide to the senders. Also, some states require that you pay taxes on money transfers. In some countries, the payer may charge the recipient additional fees, and the local government may require that the recipient pay taxes on the amount received.
Sigue® discloses the exchange rate and any state taxes on the receipt that we give to the sender. If known by us, we also disclose any additional fees and taxes that the recipient is required to pay.
Sigue® provides many great options for sending money to your family and friends.
You can visit your nearest Sigue® location where sending money is easy. A Sigue® representative will quickly assist you in sending money to your loved ones.
Or, you can download SiguePay to transfer money directly from anywhere through the convenience of your cell phone. SiguePay is available for download on Google Play, and the Apple App Store, and it is free!
Cashing your checks with Sigue® is fast and easy.
Cash your check today for a low fee at any of our approved Sigue® locations!
*Check cashing is subject to approval. Other restrictions may apply. See your local Agent for additional information.
*Check cashing not available in all states.
Sigue® Money Orders give you the convenience of a check without the need for a checking account.
Money Orders with Sigue® are reliable, safe and available at approved Sigue® locations nationwide.
Currently we only accept US Dollars (USD) for money transferred from the US to another country.
The recipients usually receive the funds in their local currencies.
Hours of operation vary by pay agent location.
For security reasons, to protect customer information, to comply with legal requirements, to protect our customers against fraud. We keep all personal information that you give us strictly confidential and we do not share it except to effect, administer, or enforce your money transfer or as otherwise authorized by law.
To find out the issue with your transaction, please call Customer Service toll free from the US at 1-800-385-3316, or from Mexico at 01-800-025-7445
* The confirmation number appears in the copy of the receipt kept by the sender. It helps to identify your transaction.
If you are unable to reach the recipient, contact Customer Service or call toll free from the US at 1-800-385-3316 to ask if your transaction has been paid.
You can also check the status of your transaction online.
The recipient will need to show a valid government-issued identification card to validate his/her identity.
The Payer will also ask him or her for the Confirmation Number of the transaction, which can be found on the receipt that is given to the sender.
As long as the transaction has not been paid, you can edit your recipient´s name. Just make sure that the new name matches exactly the name that appears on the recipient´s government issued identification card.
To change or edit the name of the recipient, please call Customer Service, toll-free, from the US at 1-800-385-3316, or from Mexico at 01-800-025-7445.
Yes, you can cancel a transfer so long as the transaction has not been paid. Certain restrictions may apply.
Please call Customer Service toll free from the US at 1-800-385-3316, or from Mexico at 01-800-025-7445 to request a refund.
If you request your refund before noon, you may receive your funds the same day before 4pm, if not, you will receive them the next day.
It varies by the law of the recipient’s country. For most countries, the recipient must be at least 18 years old.
Visit your nearest Sigue® location to send money in person, a Sigue® representative will quickly assist you to send money to your loved ones.
Or, download SiguePay to transfer money directly from the convenience of your mobile device. SiguePay is available on Google Play, and the App Store.
From your nearest Sigue® location you can send money to the following countries:
Albania, Argentina, Armenia, Bangladesh, Belarus, Benin, Bolivia, Brazil, Burkina Faso, Cambodia, Cameroon, Canada, Chad, Chile, China, Colombia, Congo, Costa Rica, Cyprus, Czech Republic, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Ethiopia, Gabon, Gambia, Georgia, Ghana, Guatemala, Guinea, Haiti, Honduras, Hong Kong, India, Indonesia, Israel, Ivory Coast, Jamaica, Kazakhstan, Kyrgyzstan, Latvia, Madagascar, Malaysia, Mali, Mauritania, Mexico, Moldova, Morocco, Nepal, Nicaragua, Niger, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Puerto Rico, Romania, Russia, Senegal, Sierra Leone, Singapore, Sri Lanka, Thailand, Togo, Tunisia, Ukraine, Uruguay, Usa, Uzbekistan, Vietnam
From SiguePay you can send money to:
Albania, Argentina, Bangladesh, Belarus, Benin, Bolivia, Brazil, Burkina Faso, Cameroon, Chad, Chile, China, Colombia, Congo, Costa Rica, Cyprus, Czech Republic, Djibouti, Dominican Republic, Ecuador, El Salvador, Estonia, Ethiopia, Gabon, Gambia, Georgia, Ghana, Guatemala, Guinea, Haiti, Honduras, Hong Kong, India, Indonesia, Israel, Ivory Coast, Jamaica, Kazakhstan, Kyrgyzstan, Latvia, Madagascar, Malaysia, Mali, Mauritania, Mexico, Moldova, Morocco, Nepal, Nicaragua, Niger, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Romania, Russia, Senegal, Sierra Leone, Singapore, Sri Lanka, Thailand, Togo, Tunisia, Ukraine, Uruguay, Uzbekistan, Vietnam
You will need to visit a Sigue® location.
You can send money in minutes and the funds will be available in 30 minutes to 24 hours for most destinations. The date available is listed on the receipt.
Full Name (exactly as it appears in government issued identification card), address, and phone number.
In some cases, you may be required to provide additional information.
There are several reasons why a transaction may be placed on hold, the most common being:
You check the status of your transaction online, or please call our Customer Service Number, toll free, from the US at 1-800-385-3316, or from Mexico at 01-800-025-7445
There are many reasons why a transaction may have been declined, the most common being:
To find out the issue with your transaction, please call Customer Service toll free from the US at 1-800-385-3316, or from Mexico at 01-800-025-7445
There are no limits to the amount of money that you can send. However, depending on the amount you send, we may ask you to provide a government ID and additional information.
You can visit a Sigue® location near you and speak to one of our representatives. Or, call Customer Service, toll free, from the US at 1-800-385-3316, or from Mexico at 01-800-025-7445 for more information.
Yes. SiguePay allows you to transfer money through your mobile device, at any time, from the convenience of your home, your office, or anywhere else in the United States. Download SiguePay from Google Play or the App Store.
Yes, domestic money transfers are now available at any of our approved Sigue® locations nationwide.
LEGAL NOTICE
Transfer Fees and Exchange Rates on transactions may vary based on the amount of the transaction, the destination, the time and date that it is sent. Other restrictions may apply. There is no charge from Sigue® for downloading the Sigue App, but message and data rates may apply. Sigue App is a service of Sigue® Corporation, a licensed money transmitter.
In person, online, or with the SigueApp
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Sigue® Global Money Transfer
Available at any of our approved Sigue locations nationwide
