Rev: July 1, 2020
If you think there has been an error or problem with your remittance transfer, call us at 1 (800) 385-3316.
You must contact us within 180 days of the date we promised you that funds would be made available to the recipient.
When you do, please tell us:
We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.
You have the right to cancel a remittance transfer and obtain a refund of all funds paid to us, including any fees. In order to cancel, you must contact us at 1 (800) 385-3316 within 30 minutes after paying the funds for the transfer, provided that the funds have not been picked up or deposited into the recipient’s bank account.
When you contact us, you must provide us with information to help us identify the transfer you wish to cancel, including the amount and location where the funds were sent. We will refund your money within three business days of your request to cancel a transfer.