Consumer Regulatory

Legal Notices | Sigue®

Rev: May 24, 2021

Sigue Corporation (Sigue) is licensed or authorized to provide Money Transfer Services in 52 states and jurisdictions as is applicable and holds NMLS ID #915912. Sigue is registered as a Money Services Business (MSB) with the Financial Crimes Enforcement Network (FINCEN) and complies with the rules and regulations of the Consumer Financial Protection Bureau (CFPB).

 

GroupEx Financial Corporation (GFC) is licensed or authorized to provide Money Transfer Services in 30 states and jurisdictions as is applicable and holds NMLS ID #927516. GFC is registered as a Money Services Business (MSB) with the Financial Crimes Enforcement Network (FINCEN) and complies with the rules and regulations of the Consumer Financial Protection Bureau (CFPB).

 

SGS Corporation (SGS) is licensed or authorized to provide Money Transfer Services in 18 states and jurisdictions as is applicable and holds NMLS ID #979261. SGS is registered as a Money Services Business (MSB) with the Financial Crimes Enforcement Network (FINCEN) and complies with the rules and regulations of the Consumer Financial Protection Bureau (CFPB).

NOTICE TO SIGUE’S ALASKA REMITTERS

If your issue is unresolved by contacting Sigue Corporation at 1(800) 385-3316, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Formal complaints must be in writing, please download the form here: https://www.commerce.alaska.gov/ web/portals/3/pub/ DBSGeneralComplaintFormupdated.pdf

Formal complaint forms may be submitted via:
  1. Fax: 1 (907) 269-8146
  2. Email: msb_licensing@alaska.gov
  3. Mail: STATE OF ALASKA, Division of Banking & Securities, 550 W. 7th Avenue, Suite 1850, Anchorage, Alaska 99501

If you have questions regarding formal complaints, please call 1 (907) 269-8140

NOTICE TO GFC’S ALASKA REMITTERS

If your issue is unresolved by contacting GroupEx Financial Corporation at 1(888) 318-0273, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Formal complaints must be in writing, please download the form here: https://www.commerce.alaska.gov/ web/portals/3/pub/ DBSGeneralComplaintFormupdated.pdf

 

Formal complaint forms may be submitted via:

 

  1. Fax: 1 (907) 269-8146
  2. Email: msb_licensing@alaska.gov
  3. Mail: STATE OF ALASKA, Division of Banking & Securities, 550 W. 7th Avenue, Suite 1850, Anchorage, Alaska 99501

 

If you have questions regarding formal complaints, please call 1 (907) 269-8140

NOTICE TO SIGUE’S ARKANSAS REMITTERS

Contact Arkansas Securities Department regarding complaints and other concerns about the money services provided by Sigue Corporation and its authorized agents: 1 Commerce Way, Suite 402, Little Rock, Arkansas 72202. Telephone: 1 (501) 324-9260.

NOTICE TO SGS’S ARKANSAS REMITTERS

Contact Arkansas Securities Department regarding complaints and other concerns about the money services provided by SGS Corporation and its authorized agents: 1 Commerce Way, Suite 402, Little Rock, Arkansas 72202. Telephone: 1 (501) 324-9260.

NOTICE TO SIGUE’S CALIFORNIA REMITTERS

Sigue Corporation is licensed as a Money Transmitter by the California Department of Financial Protection and Innovation.

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the Department of Financial Protection and Innovation at its toll-free telephone number, 1 (866) 275-2677, online at the portal https://dfpi.ca.gov/file-a-complaint/, or by mail at the Department of Financial Protection and Innovation, 2101 Arena Boulevard, Sacramento, CA 95834.

 

Financial elder abuse occurs when people cheat elderly people out of their money or their property. California law defines elderly people as those who are aged 65 or older. Because the elderly are uniquely susceptible to being cheated as they grow older, California’s legislature passed the Elder Abuse Act to provide a remedy and financial elder abuse lawsuits for elderly people who have been cheated. To report suspected elder financial abuse, contact your local county Adult Protective Services Office, find your local agency by calling 1 (866) 376-7066. Abuse reports may also be made to your local law enforcement agency.

NOTICE TO GFC’S CALIFORNIA REMITTERS

GroupEx Financial Corporation is licensed as a Money Transmitter by the California Department of Financial Protection and Innovation.

 

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the Department of Financial Protection and Innovation at its toll-free telephone number, 1 (866) 275-2677, online at the portal  https://dfpi.ca.gov/file-a-complaint/, or by mail at the Department of Financial Protection and Innovation, 2101 Arena Boulevard, Sacramento, CA 95834.

 

Financial elder abuse occurs when people cheat elderly people out of their money or their property. California law defines elderly people as those who are aged 65 or older. Because the elderly are uniquely susceptible to being cheated as they grow older, California’s legislature passed the Elder Abuse Act to provide a remedy and financial elder abuse lawsuits for elderly people who have been cheated. To report suspected elder financial abuse, contact your local county Adult Protective Services Office, find your local agency by calling 1 (866) 376-7066. Abuse reports may also be made to your local law enforcement agency.

NOTICE TO SIGUE’S COLORADO REMITTERS

Sigue Corporation is licensed as a Money Transmitter by the Colorado Division of Banking. Consumer Notice Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes. If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT. You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information. If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY. ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at: Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202 email: DORA_BankingWebsite@state.co.us website: banking.colorado.gov/industry/ money-transmitters Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers. (September 2020)

NOTICE TO SGS’S COLORADO REMITTERS

SGS Corporation is licensed as a Money Transmitter by the Colorado Division of Banking. Consumer Notice Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes. If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT. You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information. If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY. ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at: Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202 email: DORA_BankingWebsite@state.co.us website: banking.colorado.gov/industry/ money-transmitters Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers. (September 2020)

NOTICE TO SIGUE’S FLORIDA REMITTERS

First, contact Sigue Corporation at 1(800) 385-3316 to resolve any dispute you may have. If you are not able to resolve a dispute directly with the company, you may file a complaint with the Florida Office of Financial Regulation, Division of Finance at the following address: 200 E. Gaines Street, Tallahassee, FL 32399-0381 or by calling: 1 (850) 410-9805 or 1 (850) 487-9687.

NOTICE TO GFC’S FLORIDA REMITTERS

First, contact GroupEx Financial Corporation at 1(888) 318-0273 to resolve any dispute you may have. If you are not able to resolve a dispute directly with the company, you may file a complaint with the Florida Office of Financial Regulation, Division of Finance at the following address: 200 E. Gaines Street, Tallahassee, FL 32399-0381 or by calling: 1 (850) 410-9805 or 1 (850) 487-9687.

NOTICE TO SIGUE’S GEORGIA REMITTERS

Sigue Corporation (NMLS #915912) is licensed by the Georgia Department of Banking and Finance. Activity is licensed under the Georgia Sale of Checks Act.

NOTICE TO GFC’S GEORGIA REMITTERS

GroupEx Financial Corporation (NMLS #927516) is licensed by the Georgia Department of Banking and Finance. Activity is licensed under the Georgia Sale of Checks Act.

NOTICE TO SIGUE’S ILLINOIS REMITTERS

Sigue Corporation is licensed as a Money Transmitter by the Illinois Department of Financial Institutions authorized under Illinois Transmitters of Money Act, 205 ILCS 657. For Customer Support regarding suspected violations of this Act please contact the Illinois Department of Financial Institutions, Consumer Credit Section Toll Free 1 (888) 473-4858.

 

Notice to our Chicago, IL Remitters

 

In Addition To The Fees Applicable To This Transaction, A Currency Conversion Rate Will Be Applied To This Transaction If This Transaction Is Paid Out In A Currency Other Than United States Dollars. This Currency Rate Constantly Changes. Please Ask The Clerk For Information Concerning Fees And The Currency Exchange Rate Applicable To This Transaction.

 

Poza Opłatami Za Przeprowadzenie Transakcji, W Przypadku Uiszczania Opłaty W Walucie Innej Niż Dolary Usa, Transakcja Zostanie Przeprowadzona Zgodnie Z Kursem Wymiany Walut. Kury Wymiany Walut Ulegają Ciągiym Zmianom. Informacje Dotyczące Opłat Oraz Aktualnych Kursów Wymniany Walut Stosowanych Przy Transakcji Można Uzyskać Od Urzędnika.

 

Además De Los Cargos Aplicables A Esta Transacción, Se Aplicara Un Tipo De Cambio, Si La Transacción Se Paga En Alguna Moneda Diferente A Dólares De Los Estados Unidos. Este Tipo De Cambio Varia Constantemente. Por Favor Pregunte Al Cajero Acerca Los Cargos Y Tipo De Cambio Aplicables A Esta Transacción.

NOTICE TO GFC’S ILLINOIS REMITTERS

GroupEx Financial Corporation is licensed as a Money Transmitter by the Illinois Department of Financial Institutions authorized under Illinois Transmitters of Money Act, 205 ILCS 657. For Customer Support regarding suspected violations of this Act please contact the Illinois Department of Financial Institutions, Consumer Credit Section Toll Free 1 (888) 473-4858.

 

Notice to our Chicago, IL Remitters

 

In Addition To The Fees Applicable To This Transaction, A Currency Conversion Rate Will Be Applied To This Transaction If This Transaction Is Paid Out In A Currency Other Than United States Dollars. This Currency Rate Constantly Changes. Please Ask The Clerk For Information Concerning Fees And The Currency Exchange Rate Applicable To This Transaction.

 

Poza Opłatami Za Przeprowadzenie Transakcji, W Przypadku Uiszczania Opłaty W Walucie Innej Niż Dolary Usa, Transakcja Zostanie Przeprowadzona Zgodnie Z Kursem Wymiany Walut. Kury Wymiany Walut Ulegają Ciągiym Zmianom. Informacje Dotyczące Opłat Oraz Aktualnych Kursów Wymniany Walut Stosowanych Przy Transakcji Można Uzyskać Od Urzędnika.

 

Además De Los Cargos Aplicables A Esta Transacción, Se Aplicara Un Tipo De Cambio, Si La Transacción Se Paga En Alguna Moneda Diferente A Dólares De Los Estados Unidos. Este Tipo De Cambio Varia Constantemente. Por Favor Pregunte Al Cajero Acerca Los Cargos Y Tipo De Cambio Aplicables A Esta Transacción.

NOTICE TO SIGUE’S MARYLAND REMITTERS

Sigue Corporation is a Money Transmitter licensed by the Maryland Commissioner of Financial Regulation.

The Commissioner of Financial Regulation for the state of Maryland will accept questions or complaints from Maryland residents regarding Sigue® Corporation (NMLS ID #915912) at 500 North Calvert Street, Suite 402, Baltimore, Maryland 21202, or through its toll-free telephone number, at 1-888-784-0136. Sigue® Corporation’s license status may be verified through the NMLS Consumer Access website at https://nmlsconsumeraccess.org/

The Attorney General’s Office sponsors Project SAFE (Stop Adult Financial Exploitation), an initiative to combat financial exploitation. For more information about this program please visit: https://aging.maryland.gov/ Documents/safe.pdf  to review the “Protect Your Money” brochure or contact the Maryland Department of Aging, toll-free: 1(800) AGE-DIAL, or 1(410)767-1100. To report suspected financial exploitation, call the Maryland Department of Human Resources, toll-free: 1(800)917-7383 TTY: 1(800)735-2258 Monday through Friday 8 a.m. to 5 p.m.

NOTICE TO SIGUE’S MASSACHUSETTS REMITTERS

Sigue Corporation is licensed by the Massachusetts Office of Consumer Affairs & Business Regulation, Division of Banks as a Foreign Transmittal Agency (NMLS ID #FT915912) and as a Check Seller (NMLS ID #CS915912).

NOTICE TO GFC’S MASSACHUSETTS REMITTERS

GroupEx Financial Corporation is licensed by the Massachusetts Office of Consumer Affairs & Business Regulation, Division of Banks as a Foreign Transmittal Agency (NMLS #FT3090) and as a Check Seller (NMLS ID #CS0107).

NOTICE TO SIGUE’S MINNESOTA REMITTERS

You may contact Sigue® Corporation by email at customerservice@sigue.com to voluntarily disqualify yourself from sending or receiving money transfers with us. Your disqualification will last for one year, unless you request it be in effect for a longer period. You may also terminate the disqualification at any time upon written notice to us.

NOTICE TO SIGUE’S REMITTERS IN NEVADA

Sigue Corporation is licensed as a Check Casher by the Nevada Department of Business and Industry, Financial Institutions. If you have any concerns or complaints, you may contact Sigue Corporation at 1(800) 385-3316, or the Office of the Commissioner at its toll-free telephone number 1(866) 858-8951. You may file a written complaint with the Commissioner of the Financial Institutions Division by submitting a signed complaint form to the Office of the Commissioner. The required complaint form can be found on www.fid.nv.gov or you may request a complaint form via telephone by calling the toll-free telephone number: 1(866) 858-8951, or in person: 3300 W Sahara Ave, Suite 250, Las Vegas, NV 89102.

NOTICE TO SIGUE’S REMITTERS IN NEW HAMPSHIRE

The State of New Hampshire through the New Hampshire Banking Department certifies that a license to engage in business as a money transmitter is has been issued to Sigue® Corporation. You may contact Sigue® directly to resolve any disputes you may have at 1(800) 385-3316. If you are not able to resolve a dispute directly with us, you may file a written complaint with the New Hampshire Banking Department. You may contact the Department as follows: Telephone: 1 (603) 271-3561 TDD Access: Relay NH 1-800-735-2964 Fax: 1 (603) 271-1090 Mail: State of New Hampshire Banking Department, 53 Regional Dr., Suite 200, Concord NH 03301 Email: legal@banking.nh.gov

NOTICE TO SIGUE’S REMITTERS IN NEW YORK

Sigue Corporation is licensed as a Money Transmitter by the Department of Financial Services of the State of New York (Lic#101984). If you have any inquiries or complaints, you may contact Sigue Corporation at 1(800) 385-3316 or submit your inquiries or complaints in writing to the New York Department of Financial Services by accessing the webpage www.dfs.ny.gov, or by calling the toll-free consumer telephone number: 1(800) 342-3736.

NOTICE TO GFC’S REMITTERS IN NEW YORK

GroupEx Financial Corporation is licensed as a Money Transmitter by the Department of Financial Services of the State of New York (Lic#10620). If you have any inquiries or complaints, you may contact GroupEx Financial Corporation at 1(888) 318-0273 or submit your inquiries or complaints in writing to the New York Department of Financial Services by accessing the webpage www.dfs.ny.gov, or by calling the toll-free consumer telephone number: 1(800) 342-3736.

NOTICE TO SIGUE’S REMITTERS IN TEXAS

Sigue Corporation is licensed as a Money Transmitter by the Texas Department of Banking. If you wish to file a complaint, first contact Sigue Corporation at 1 (800) 385-3316. If you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to: Texas Department of Banking, Non-Depository Supervision Division, 2601 North Lamar Blvd., Austin, TX 78705, Toll Free: 1(877)276-5554, or www.dob.texas.gov

NOTICE TO GFC’S REMITTERS IN TEXAS

GroupEx Financial Corporation is licensed as a Money Transmitter by the Texas Department of Banking. If you wish to file a complaint, first contact GroupEx Financial Corporation at 1 (888) 318-0273. If you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to: Texas Department of Banking, Non-Depository Supervision Division, 2601 North Lamar Blvd., Austin, TX 78705, Toll Free: 1(877)276-5554, or www.dob.texas.gov

NOTICE TO SIGUE’S WASHINGTON REMITTERS

Sigue Corporation is a licensed as a Money Transmitter by the Washington Department of Financial Institutions.

 

If you wish to file a complaint, first contact Sigue Corporation at 1(800) 385-3316. If you still have an unresolved complaint regarding the company’s money transmission activity, you may file a complaint with the Washington Division of Consumer Services by one of the following methods:

  • Online: www.dfi.wa.gov/cs
  • By Mail: WA DFI DCS | PO Box 41200 | Olympia WA 98504-1200
  • By Phone: 1(360)902-8703 or 1(877)RING DFI (1(877)746-4334)
  • By Email: CSEnforceComplaints@dfi.wa.gov

NOTICE TO GFC’S WASHINGTON REMITTERS

GroupEx Financial Corporation is a licensed as a Money Transmitter by the Washington Department of Financial Institutions.   If you wish to file a complaint, first contact GroupEx Financial Corporation at 1(888) 318-0273. If you still have an unresolved complaint regarding the company’s money transmission activity, you may file a complaint with the Washington Division of Consumer Services by one of the following methods:
  • Online: www.dfi.wa.gov/cs
  • By Mail: WA DFI DCS | PO Box 41200 | Olympia WA 98504-1200
  • By Phone: 1(360)902-8703 or 1(877)RING DFI (1(877)746-4334)
  • By Email: CSEnforceComplaints@dfi.wa.gov

NOTICE TO ALL REMITTERS

HELP PREVENT CONSUMER FRAUD
  • Are you sending money to someone you don’t know or whose identity you can’t verify?
  • Are you providing personal or confidential financial information to someone you don’t know or whose identity you can’t verify?
  • Are you sending money to claim foreign lottery or prize winnings, or on a promise of receiving a large amount of money?
  • Are you responding to a phone or internet offer that you aren’t sure is legitimate?

If so, ask the agent to stop your transfer immediately, or call Sigue Corporation Customer Service Center at 1(800)385-3316. If your money has not been picked up yet, it will be returned to you.

REMITTANCE RULE (REG. E)
The Consumer Financial Protection Bureau has issued rules to protect consumers who send money electronically to foreign countries. If you have a question or complaint about a money transfer, you may contact Sigue Corporation or you may submit a complaint with the CFPB online (http://www.consumerfinance.gov/) or by calling 1(855)411-CFPB (2372). You can also submit a complaint with your state regulator, whose contact information, as well as the company’s information, is listed on your receipt.
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