Sigue® Passport allows us to verify the identities of our customers to enhance the security of their transactions, prevent identity theft, and comply with anti-money laundering laws and laws for combatting the financing of terrorism.  The privacy and security of the “Personally Identifiable Information” that you give us for identification purposes (that is, information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context) is very important to us and we would like to assure you that we follow appropriate and necessary standards when it comes to protecting your privacy.  

This Privacy Policy exists to tell you what kind of information we gather from you and how we use that information.              

INFORMATION THAT WE COLLECT.   

We only collect information and documents through the Sigue Passport that you voluntarily submit to us in connection with your transaction.  The information that we collect may include:

  סּ    Your name, address, telephone numbers and email address;

  סּ    Information contained on your identification documents, including type of identification (such as passport, drivers’ license or other document), identification numbers, issuing countries or states, and expiration dates, and a photographs of you;

  סּ    Your date of birth;

  סּ    Your social security number (SSI), tax identification number (TIN), or individual tax identification number (ITIN);

  סּ    Your occupation, the name of your employer, job title, gender, income level, household information, and other contact information; and

  סּ    The purpose of your transaction.  

We may also collect documents verifying the source of funds for your transaction, such as your pay stubs, IRS W2 Forms, evidence of civil judgments or workers compensation payments, bank statements, and tax returns.   Also, we may collection information with regard to the recipient that you designate to receive the funds, such as your business, personal, or family relationship with the recipient, and the purpose for which the recipient will use the funds.    From time to time we may supplement information you give us with information from other sources, such as information validating your address or other available information. This is to help us maintain the accuracy of the information we collect and to help us provide a better service.   If you do not wish to provide the information to us, you are not obligated to, but as a result you may not be able to use Sigue Money Transfer or complete your transaction.              

REASONS WE COLLECT THIS INFORMATION.  

We use the information and documents that we collect from you through the Sigue Passport service for any one or more of the following purposes:

  סּ    To identify you, and verify the identities of your designated recipient and you,

  סּ    To ensure the safety and security of your transaction;

  סּ    To reduce the possibility of identity theft; and

  סּ    To comply with anti-money laws and regulations and laws and regulations designed to combat criminal activity and to combat the financing of terrorist activities; and

  סּ    For any other specific purposes for which you give you specific consent.  

SECURITY OF INFORMATION.  

We take appropriate steps to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information and other data from unauthorized access and improper use or disclosure. We will continue to enhance our security procedures as new technology becomes available.  

STORAGE METHODS AND DURATION.  

We may store your personal information in our databases. The information is retained and used by us as required by law and as needed to answer queries or resolve problems, and provide new and improved services.   Thereafter, we will either delete your personal information or de-identify it so that it is anonymous and not attributed to your identity.  

DISCLOSURE OF INFORMATION.   We may disclose your information to unaffiliated third parties if we believe in good faith that such disclosure is necessary:

(1)  To service or process the transactions that your request or authorize;  

(2)  As necessary to effect, administer, or enforce your transactions;  

(3)  To protect the confidentiality or security of your records;  

(4)  To protect against or prevent actual or potential fraud, unauthorized transactions, claims, or other liability;  

(5) To comply with federal, state, or local laws, rules and other applicable legal requirements, or with a properly authorized civil, criminal, or regulatory investigation, or subpoena or summons;  

(6)  For such other purposes as authorized or required by law.  

DO NOT TRACK  

We do not track our customers over time and across third party websites to provide targeted advertising and, therefore, do not respond to Do Not Track signals.  

CHILDREN  

We do not intentionally collect information from persons under the age of 18  

CONTACT SIGUE PASSPORT PRIVACY  

You can contact Sigue Corporation regarding our privacy policy by emailing us This email address is being protected from spambots. You need JavaScript enabled to view it. or calling us at 1-800-385-3316.            

EFFECTIVE DATE  

May 18, 2018       

 

Sigue Corporation (Sigue) is licensed or authorized to provide Money Transfer Services in 52 states and jurisdictions as is applicable and holds NMLS ID #915912. Sigue is registered as a Money Services Business (MSB) with the Financial Crimes Enforcement Network and complies with the rules and regulations of the Consumer Financial Protection Bureau (CFPB).

Sigue provides the following Notices to Consumers on behalf of our subsidiary companies GroupEx Financial Corporation (GFC) and SGS Corporation (SGS) as applicable in the following states:

  • GFC (NMLS ID #927516): CA, GA, IL, TX, MA (Lic#FT3090 / Check Seller, Lic#CS0107) MD, NY (Lic#100620)
  • SGS (NMLS ID # 979261): CO.

Notice to our Alaska Remitters

Contact the Alaska Department of Commerce, Community, and Economic Development regarding complaints and other concerns about the money services provided by Sigue or its agents in writing at:

Division of Banking & Securities, 550 W. 7th Avenue, Suite 1850, Anchorage, Alaska 99501.
Using complaint form: Alaska Customer Complaint Form
Telephone number 1-907-269-4584

Notice to our Arkansas Remitters

Contact Arkansas Securities Department regarding complaints and other concerns about the money services provided by this licensee and its authorized agents: Heritage West Building, Suite 300 201 East Markham Street Little Rock, Arkansas 72201-1692. Telephone: 1(501)324-9260.

Notice to our California Remitters

Sigue Corporation is licensed as a money transmitter by the California Department of Business Oversight.

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1(800)622-0620, by email at This email address is being protected from spambots. You need JavaScript enabled to view it., or by mail at the Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.

Financial elder abuse occurs when people cheat elderly people out of their money or their property. California law defines elderly people as those who are aged 65 or older. Because the elderly are uniquely susceptible to being cheated as they grow older, California's legislature passed the Elder Abuse Act to provide a remedy and financial elder abuse lawsuits for elderly people who have been cheated. To report suspected elder financial abuse, contact your local county Adult Protective Services Office, find your local agency by calling 1(916)651-5350. Abuse reports may also be made to your local law enforcement agency.

Notice to our Colorado Remitters

Sigue Corporation is licensed as a money transmitter by the Colorado Division of Banking.

Consumer Notice

Entities other than FDIC – federally insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the repayment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes. If there are questions or concerns regarding a transaction with a licensee, please contact the Colorado Division of Banking at 1(303)894-7575 or by mail at: Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, Colorado 80202.

Consumer complaints should be in writing, providing as much detail as possible. Please include the following information:

  • The name of the institution and the name of any person(s) at the institution with whom the complainant has had contact. Include telephone number(s) and addresses.
  • A complete description of the complaint and any efforts that have been made to resolve the complaint directly with the institution.
  • Copies of any available documentation supporting the complaint and efforts toward resolution.
  • Any suggestions regarding a preferred resolution of the complaint.

Notice to our Florida Remitters

First, contact Sigue Corporation to resolve any dispute you may have. If you are not able to resolve a dispute directly with the company, you may file a complaint with the Florida Department of Financial Services:

At the following address: 200 East Gaines Street, Tallahassee, FL 32399 or by calling: 1(877)693-5236.

Notice to our Georgia Remitters

Sigue Corporation is licensed by the Georgia Department of Banking and Finance. Activity Is Licensed Under The Georgia Sale Of Checks Act.

Notice to our Illinois Remitters

Sigue Corporation is licensed as a Money Transmitter by Consumer Credit Division of the Illinois Department of Financial Institutions authorized under Illinois Money Transmitter Act, 205 ILCS 657. For Customer Support regarding suspected violations of this Act please contact the Illinois Department of Financial Institutions, Consumer Credit Section Toll Free 1(888)298-8089.

Notice to our Chicago, IL Remitters

In addition to the fees applicable to this transaction, a currency conversion rate will be applied to this transaction if this transaction is paid out in a currency other than United States dollars. This currency rate constantly changes. Please ask the clerk for information concerning fees and currency exchange rate applicable to this transaction. POZA OPłATAMI ZA PRZEPROWADZENIE TRANSAKCJI, W PRZYPADKU UISZCZANIA OPłATY W WALUCIE INNEJ NIż DOLARY USA, TRANSAKCJA ZOSTANIE PRZEPROWADZONA ZGODNIE Z KURSEM WYMIANY WALUT. KURY WYMIANY WALUT ULEGAJą CIąGIYM ZMIANOM. INFORMACJE DOTYCZąCE OPłAT ORAZ AKTUALNYCH KURSÓW WYMNIANY WALUT STOSOWANYCH PRZY TRANSAKCJI MOżNA UZYSKAĆ OD URZĘDNIKA

Notice to our Remitters in Maryland

Sigue Corporation is a money transmitter licensed by the Maryland Commissioner of Financial Regulation.

The Commissioner of financial regulation for the state of Maryland will accept all questions or complaints regarding Sigue Corporation (NMLS ID #915912) at 500 North Calvert Street, Room 402, Baltimore, Maryland 21202, phone number 1(888)784-0136.

 

The Attorney General’s Office sponsors Project SAFE, an initiative to combat financial exploitation. To request a copy of the pamphlet “Protect Your Life Savings: Don’t Become a Victim of Financial Exploitation” call 1(410)576-6550. For more information, contact the Maryland Department of Aging, toll-free: 1(800)AGE-DIAL, or 1(410)767-1100. To report suspected financial exploitation, call the Maryland Department of Human Resources, toll-free: 1(800)917-7383 TTY: 1(800)735-2258 Monday through Friday 8 a.m. to 5 p.m.

Notice to our Massachusetts Remitters

Sigue Corporation is licensed by the Massachusetts Office of Consumer Affairs & Business Regulation, Division of Banks as a Foreign Transmittal Agency, Lic# FT915912.

Notice to our Remitters in New York

Sigue Corporation is licensed as a Money Transmitter by the Department of Financial Services of the State of New York (Lic#101984). First contact Sigue Corporation to resolve any dispute you may have. If you are not able to resolve dispute directly with the company, you may file a complaint with the New York Department of Financial Services at the following address: One State Street, New York, NY 10004-1511.

Notice to our Remitters in Oklahoma

Upon filing of an individual income tax return with either a valid SS or ITIN, you shall be entitled to an income tax credit equal to the amount of the state fee(s) paid for your money transmitter transaction(s).

Notice to Sigue Remitters in Texas

Sigue Corporation is licensed under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any customer wishing to file a complaint against Sigue Corporation should contact Sigue Corporation directly at 1(888)318-0273. After first contacting Sigue Corporation, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to the address indicated below.

In Person or U.S. Mail: Texas Department of Banking, Special Audits Division, 2601 North Lamar Blvd., Austin, TX 78705. Toll Free: 1(877)276-5554. Internet: www.dob.texas.gov

Notice to GroupEx Remitters in Texas

GroupEx Financial Corporation is licensed under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any customer wishing to file a complaint against GroupEx Financial Corporation should contact GroupEx Financial Corporation directly at 1(888)318-0273. After first contacting GroupEx Financial Corporation, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to the address indicated below.

In Person or U.S. Mail:

Texas Department of Banking, Special Audits Division, 2601 North Lamar Blvd., Austin, TX 78705. Toll Free: 1(877)276-5554. Internet: www.dob.texas.gov

Notice to our Washington Remitters

First, contact Sigue Corporation to resolve any dispute you may have. If you are not able to resolve a dispute directly with the company, you may file a complaint with the Washington Division of Consumer Services by one of the following methods:

Online: www.dfi.wa.gov

By Mail: WA DFI DCS | PO Box 41200 | Olympia WA 98504-1200

By Phone: 1(360)902-8703 or 1(877)RING DFI (1(877)746-4334)

By Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NOTICE TO ALL REMITTERS

HELP PREVENT CONSUMER FRAUD

  • Are you sending money to someone you don’t know or whose identity you can’t verify?
  • Are you providing personal or confidential financial information to someone you don’t know or whose identity you can’t verify?
  • Are you sending money to claim foreign lottery or prize winnings, or on a promise of receiving a large amount of money?
  • Are you responding to a phone or internet offer that you aren’t sure is legitimate?

If so, ask the agent to stop your transfer immediately, or call Sigue Corporation Customer Service Center at 1(800)385-3316. If your money has not been picked up yet, it will be returned to you.

REMITTANCE RULE (REG. E)

The Consumer Financial Protection Bureau has issued rules to protect consumers who send money electronically to foreign countries. If you have a question or complaint about a money transfer, you may contact Sigue Corporation or you may submit a complaint with the CFPB online (http://www.consumerfinance.gov/) or by calling 1(855)411-CFPB (2372). You can also submit a complaint with your state regulator, whose contact information, as well as the company’s information, is listed on your receipt.

Learn more about Sigue's Anti-Money Laundering & Anti-terrorist Financing Compliance.

Learn more about Governance Guidelines.

Learn more about Sigue's Mexico Privacy Policy