Sigue Corporation (Sigue) is licensed or authorized to provide Money Transfer Services in 52 states and jurisdictions as is applicable and holds NMLS ID #915912. Sigue is registered as a Money Services Business (MSB) with the Financial Crimes Enforcement Network and complies with the rules and regulations of the Consumer Financial Protection Bureau (CFPB).
Sigue provides the following Notices to Consumers on behalf of our subsidiary companies GroupEx Financial Corporation (GFC) and SGS Corporation (SGS) as applicable in the following states:
- GFC (NMLS ID #927516): CA, GA, IL, TX, MA (Lic#FT3090 / Check Seller, Lic#CS0107) MD, NY (Lic#100620)
- SGS (NMLS ID # 979261): CO.
Notice to our Alaska Remitters
Contact the Alaska Department of Commerce, Community, and Economic Development regarding complaints and other concerns about the money services provided by Sigue or its agents in writing at:
Division of Banking & Securities, 550 W. 7th Avenue, Suite 1850, Anchorage, Alaska 99501.
Using complaint form: Alaska Customer Complaint Form
Telephone number 1-907-269-4584
Notice to our Arkansas Remitters
Contact Arkansas Securities Department regarding complaints and other concerns about the money services provided by this licensee and its authorized agents: Heritage West Building, Suite 300 201 East Markham Street Little Rock, Arkansas 72201-1692. Telephone: 1(501)324-9260.
Notice to our California Remitters
Sigue Corporation is licensed as a money transmitter by the California Department of Business Oversight.
Financial elder abuse occurs when people cheat elderly people out of their money or their property. California law defines elderly people as those who are aged 65 or older. Because the elderly are uniquely susceptible to being cheated as they grow older, California's legislature passed the Elder Abuse Act to provide a remedy and financial elder abuse lawsuits for elderly people who have been cheated. To report suspected elder financial abuse, contact your local county Adult Protective Services Office, find your local agency by calling 1(916)651-5350. Abuse reports may also be made to your local law enforcement agency.
Notice to our Colorado Remitters
Sigue Corporation is licensed as a money transmitter by the Colorado Division of Banking.
Entities other than FDIC – federally insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the repayment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes. If there are questions or concerns regarding a transaction with a licensee, please contact the Colorado Division of Banking at 1(303)894-7575 or by mail at: Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, Colorado 80202.
Consumer complaints should be in writing, providing as much detail as possible. Please include the following information:
- The name of the institution and the name of any person(s) at the institution with whom the complainant has had contact. Include telephone number(s) and addresses.
- A complete description of the complaint and any efforts that have been made to resolve the complaint directly with the institution.
- Copies of any available documentation supporting the complaint and efforts toward resolution.
- Any suggestions regarding a preferred resolution of the complaint.
Notice to our Florida Remitters
First, contact Sigue Corporation to resolve any dispute you may have. If you are not able to resolve a dispute directly with the company, you may file a complaint with the Florida Department of Financial Services:
At the following address: 200 East Gaines Street, Tallahassee, FL 32399 or by calling: 1(877)693-5236.
Notice to our Georgia Remitters
Sigue Corporation is licensed by the Georgia Department of Banking and Finance. Activity Is Licensed Under The Georgia Sale Of Checks Act.
Notice to our Illinois Remitters
Sigue Corporation is licensed as a Money Transmitter by Consumer Credit Division of the Illinois Department of Financial Institutions authorized under Illinois Money Transmitter Act, 205 ILCS 657. For Customer Support regarding suspected violations of this Act please contact the Illinois Department of Financial Institutions, Consumer Credit Section Toll Free 1(888)298-8089.
Notice to our Chicago, IL Remitters
In addition to the fees applicable to this transaction, a currency conversion rate will be applied to this transaction if this transaction is paid out in a currency other than United States dollars. This currency rate constantly changes. Please ask the clerk for information concerning fees and currency exchange rate applicable to this transaction. POZA OPłATAMI ZA PRZEPROWADZENIE TRANSAKCJI, W PRZYPADKU UISZCZANIA OPłATY W WALUCIE INNEJ NIż DOLARY USA, TRANSAKCJA ZOSTANIE PRZEPROWADZONA ZGODNIE Z KURSEM WYMIANY WALUT. KURY WYMIANY WALUT ULEGAJą CIąGIYM ZMIANOM. INFORMACJE DOTYCZąCE OPłAT ORAZ AKTUALNYCH KURSÓW WYMNIANY WALUT STOSOWANYCH PRZY TRANSAKCJI MOżNA UZYSKAĆ OD URZĘDNIKA
Notice to our Remitters in Maryland
Sigue Corporation is a money transmitter licensed by the Maryland Commissioner of Financial Regulation.
The Commissioner of financial regulation for the state of Maryland will accept all questions or complaints regarding Sigue Corporation (NMLS ID #915912) at 500 North Calvert Street, Room 402, Baltimore, Maryland 21202, phone number 1(888)784-0136.
The Attorney General’s Office sponsors Project SAFE, an initiative to combat financial exploitation. To request a copy of the pamphlet “Protect Your Life Savings: Don’t Become a Victim of Financial Exploitation” call 1(410)576-6550. For more information, contact the Maryland Department of Aging, toll-free: 1(800)AGE-DIAL, or 1(410)767-1100. To report suspected financial exploitation, call the Maryland Department of Human Resources, toll-free: 1(800)917-7383 TTY: 1(800)735-2258 Monday through Friday 8 a.m. to 5 p.m.
Notice to our Massachusetts Remitters
Sigue Corporation is licensed by the Massachusetts Office of Consumer Affairs & Business Regulation, Division of Banks as a Foreign Transmittal Agency, Lic# FT915912.
Notice to our Remitters in New York
Sigue Corporation is licensed as a Money Transmitter by the Department of Financial Services of the State of New York (Lic#101984). First contact Sigue Corporation to resolve any dispute you may have. If you are not able to resolve dispute directly with the company, you may file a complaint with the New York Department of Financial Services at the following address: One State Street, New York, NY 10004-1511.
Notice to our Remitters in Oklahoma
Upon filing of an individual income tax return with either a valid SS or ITIN, you shall be entitled to an income tax credit equal to the amount of the state fee(s) paid for your money transmitter transaction(s).
Notice to Sigue Remitters in Texas
Sigue Corporation is licensed under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any customer wishing to file a complaint against Sigue Corporation should contact Sigue Corporation directly at 1(888)318-0273. After first contacting Sigue Corporation, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to the address indicated below.
In Person or U.S. Mail: Texas Department of Banking, Special Audits Division, 2601 North Lamar Blvd., Austin, TX 78705. Toll Free: 1(877)276-5554. Internet: www.dob.texas.gov
Notice to GroupEx Remitters in Texas
GroupEx Financial Corporation is licensed under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any customer wishing to file a complaint against GroupEx Financial Corporation should contact GroupEx Financial Corporation directly at 1(888)318-0273. After first contacting GroupEx Financial Corporation, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to the address indicated below.
In Person or U.S. Mail:
Texas Department of Banking, Special Audits Division, 2601 North Lamar Blvd., Austin, TX 78705. Toll Free: 1(877)276-5554. Internet: www.dob.texas.gov
Notice to our Washington Remitters
First, contact Sigue Corporation to resolve any dispute you may have. If you are not able to resolve a dispute directly with the company, you may file a complaint with the Washington Division of Consumer Services by one of the following methods:
By Mail: WA DFI DCS | PO Box 41200 | Olympia WA 98504-1200
By Phone: 1(360)902-8703 or 1(877)RING DFI (1(877)746-4334)
NOTICE TO ALL REMITTERS
HELP PREVENT CONSUMER FRAUD
- Are you sending money to someone you don’t know or whose identity you can’t verify?
- Are you providing personal or confidential financial information to someone you don’t know or whose identity you can’t verify?
- Are you sending money to claim foreign lottery or prize winnings, or on a promise of receiving a large amount of money?
- Are you responding to a phone or internet offer that you aren’t sure is legitimate?
If so, ask the agent to stop your transfer immediately, or call Sigue Corporation Customer Service Center at 1(800)385-3316. If your money has not been picked up yet, it will be returned to you.
REMITTANCE RULE (REG. E)
The Consumer Financial Protection Bureau has issued rules to protect consumers who send money electronically to foreign countries. If you have a question or complaint about a money transfer, you may contact Sigue Corporation or you may submit a complaint with the CFPB online (http://www.consumerfinance.gov/) or by calling 1(855)411-CFPB (2372). You can also submit a complaint with your state regulator, whose contact information, as well as the company’s information, is listed on your receipt.